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Privacy Policy

Ease Your Mind Ltd

At Ease Your Mind Ltd, we are committed to safeguarding the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or counselling services.

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1. Who We Are

Ease Your Mind Ltd is a private therapy and counselling practice registered in [insert your jurisdiction], providing mental health services to individuals and groups. Our commitment to confidentiality and trust is central to the way we operate.

If you have any questions about this policy, you can contact us at:

Email: support@easeyourmindcounselling.co.uk

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2. What Information We Collect

We may collect and process the following personal information:

a. Website Visitors

  • Name and contact details (if you complete a form)

b. Clients (Enquiries or Bookings)

  • Full name, contact details, and emergency contact

  • Date of birth and gender (if applicable)

  • Medical or mental health history

  • Notes from therapy sessions

  • Payment or invoicing details (if applicable)

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3. How We Use Your Information

We collect your information to:

  • Provide counselling and therapy services

  • Respond to enquiries or appointment requests

  • Maintain accurate client records

  • Ensure safety and quality of care

  • Process payments or manage billing

  • Comply with legal and regulatory requirements

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4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), the legal bases we rely on include:

  • Consent – When you voluntarily submit information (e.g., contact forms).

  • Contractual necessity – To deliver agreed therapy services.

  • Legal obligation – Where we must keep records or disclose information under law.

  • Vital interests – In rare cases to protect life or safety.

  • Legitimate interests – To run and improve our services ethically and effectively.

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5. Confidentiality and Disclosure

Your information is treated with the highest level of confidentiality and will not be shared with third parties unless:

  • You provide explicit written consent.

  • There is a legal obligation (e.g., court order).

  • We believe there is a serious risk to your safety or the safety of others.

  • We work with a regulated supervisor (who will not know your identity).

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6. Data Storage and Security

We take steps to protect your data by:

  • Storing digital records in encrypted, password-protected systems

  • Using secure servers and professional practice software

  • Limiting access to only authorised staff

Session notes and sensitive data are retained in line with ethical standards and professional regulations, typically for a period of 7 years after the end of therapy (or until age 25 for minors), unless otherwise required.

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7. Your Rights

You have the following rights under data protection laws:

  • Access – You can request a copy of your personal data.

  • Correction – You can ask us to correct inaccurate data.

  • Erasure – You can ask us to delete your information (subject to legal limits).

  • Restriction – You can ask us to limit how we use your data.

  • Objection – You can object to certain processing activities.

  • Portability – You can request your data in a machine-readable format.

To exercise your rights, contact us at: support@easeyourmindcounselling.co.uk

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8. Third-Party Services

We may use trusted third-party services for:

  • Appointment booking systems

  • Email communications

  • Payment processing

We ensure all providers comply with relevant data protection laws and agreements.

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9. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or operational changes. We will notify you of any significant updates via our website.

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10. Complaints

If you have concerns about how we handle your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK:

Website: https://ico.org.uk
Phone: 0303 123 1113

Thank you for trusting Ease Your Mind Ltd. Your privacy and mental wellbeing are of utmost importance to us.

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