External Crisis Support
If you are struggling or feeling overwhelmed, you are not alone.
There is support available, and it’s important to reach out.
While our service offers counselling and support, we are not a crisis service.
If you feel at risk, unsafe, or need immediate help, please contact one of the services below.
When to seek additional support
You may benefit from additional or urgent support if you are:
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Feeling unable to cope or overwhelmed
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Experiencing thoughts of harming yourself or others
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Feeling unsafe in your environment
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Noticing a significant decline in your mental health
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Struggling with substance use or crisis situations
Reaching out early can make a significant difference.
Crisis & Urgent help
24/7 Helplines
If you are in immediate danger or at risk of harm:
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Call 999 (emergency services)
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Go to your nearest A&E department
If you need urgent mental health support:
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Contact your local NHS Crisis Team via NHS 111 (option 2 in many areas)
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Visit: https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline
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Samaritans
📞 116 123
🌐 www.samaritans.org
For anyone struggling to cope or in emotional distress -
Shout (text support service)
📱 Text SHOUT to 85258
🌐 www.giveusashout.org
24/7 text-based mental health support -
NHS 111
📞 111
Urgent mental health help and advice
Specialist Support
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Mind Infoline
📞 0300 123 3393
🌐 www.mind.org.uk -
SANEline
📞 0300 304 7000 (evenings)
🌐 www.sane.org.uk -
Papyrus HOPELINE247 (under 35s)
📞 0800 068 4141
📱 Text 07860 039967
🌐 www.papyrus-uk.org -
Domestic abuse National Domestic Abuse Helpline
📞 0808 2000 247
🌐 www.nationaldahelpline.org.uk
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Sexual violence
Rape Crisis
📞 0808 500 2222
🌐 www.rapecrisis.org.uk -
Substance misuse
Talk to Frank
📞 0300 123 6600
🌐 www.talktofrank.com -
Bereavement
Cruse Bereavement Support
📞 0808 808 1677
🌐 www.cruse.org.uk
Self-help and well being Resources
The below suggestions can be helpful alongside professional support.
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NHS mental health advice:
https://www.nhs.uk/mental-health/ -
Mind self-help guides:
https://www.mind.org.uk/information-support/ -
Grounding and breathing exercises
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Journalling or speaking with a trusted person
Important to note about EYM
We provide counselling and emotional support by appointment.
We do not offer emergency or crisis intervention.
If you contact us outside of sessions, we may not be able to respond immediately.
Please use the services listed above if you need urgent support.
